If you believe someone may have accessed your MOT Juice account without permission, it’s important to act quickly. Taking the right steps early can help prevent further access, protect your personal data, and minimise any potential impact. Your first priority should be to regain control of your account. Start by:

• Changing your password as soon as possible
• Choosing a strong, unique password you don’t use elsewhere
• Enable 2FA on your account

If you’re unable to access your account, use the password reset function or contact MOT Juice support for assistance. Once you’ve secured access, review your account carefully for anything that doesn’t look right. Look out for:

• Changes to your contact details or login credentials
• Unrecognised orders, bookings, or transactions
• Activity or communications you don’t remember making

If you spot anything suspicious, make a note of it, this will help when reporting the issue.

You can also request a copy of your account log in records by contacting MOT Juice support. It’s important to notify MOT Juice as soon as possible so the issue can be investigated and contained. Provide as much detail as you can, including:

• What you noticed and when
• Any suspicious activity or changes
• Whether you still have access to your account

The team can:

• Investigate the incident
• Help secure your account further
• Advise on any next steps

If your MOT Juice password was used on other accounts, those may also be at risk. As a precaution:

• Update passwords on any other accounts that use the same or similar login details
• Enable two-factor authentication (2FA) where available
• Be cautious of unexpected emails or messages asking for personal information

Unauthorised access can sometimes result from phishing or fraudulent communications. Stay alert for:

• Emails or messages asking you to “verify” your account details
• Links that redirect you to unfamiliar login pages
• Requests for sensitive information

If in doubt, always contact MOT Juice directly rather than responding to the message. MOT Juice takes account security seriously and has procedures in place to handle suspected breaches. This includes:

• Investigating unusual account activity
• Restricting or securing compromised accounts
• Taking steps to prevent further unauthorised access
• Notifying affected users and regulators where required by law

Access to personal data is always limited to authorised individuals, and strict security controls are in place to protect your information. Suspected unauthorised access can feel concerning, but taking prompt action significantly reduces risk. By securing your account, reviewing activity, and contacting support, you can help ensure your data remains protected and the issue is resolved quickly.

If you’re ever unsure, it’s always best to report your concerns, MOT Juice is here to help keep your account safe.