At MOT Juice, we’re committed to providing exceptional customer support to assist you with any questions, issues, or concerns you may have. Our dedicated customer support team is here to help you make the most of our services. In this support article, we’ll guide you through various methods of getting in touch with us, and we’ll outline the information you should provide for efficient assistance.

MOT Juice supports multiple methods of getting in touch. In this section, we outline the methods available to get in touch, as well as the best method depending on the nature of your enquiry.

Email: support@motjuice.co.uk
Our primary method of contact is through email. To reach our customer support team, simply send an email to the provided email address. Please include as much detail as possible about your enquiry or issue in your email.

Phone number: 01293 911 120
For urgent matters or when you prefer speaking with a representative directly, you can call our customer support team using the provided phone number. Our support team is available during our business hours.

Monday-Thursday: 08:30 – 17:00
Friday: 08:30 – 16:30

Web link: Open a new support ticket
For members of MOT Juice who are logged into their MOT Juice account, you can open a support ticket which will put you in direct contact with one of our support team members.

While creating a support ticket, you can easily upload any images and screenshots to send to our support team that you feel are relevant to your ticket.

Your device information such as operating system and web browser version are automatically submitted with your support ticket, making it easier for our tech team to diagnose any potential issues you may be experiencing.

Web link: https://www.motjuice.co.uk/contact-us/
If you prefer, you can fill out the contact form on our website. This form allows you to describe your query or issue in detail. Our team will get back to you as soon as possible.

When contacting our customer support team, please be sure to include the following information to help us assist you more efficiently:

• Your contact information: Include your name, email address, and phone number. This information will help us get in touch with you.
• Account details: If you have an account with MOT Juice, please provide your account username or associated email address. This will allow us to access your account information if needed.
• Detailed description: Clearly describe your enquiry, issue, or question. The more details you provide, the quicker and more accurately we can assist you.
• Screenshots or attachments: If your issue is related to a specific error message or a problem on the platform, attaching screenshots or relevant documents can be very helpful.
• Preferred contact method: Let us know how you would like us to respond, whether it’s via email or phone.

Our customer support team strives to respond to enquiries and issues promptly. Response times may vary depending on the nature and complexity of your request, but we aim to address your concerns as quickly as possible. For urgent matters, we recommend calling our phone support for immediate assistance.

At MOT Juice, your satisfaction is our top priority, and our customer support team is here to make your experience with our services as smooth as possible. We look forward to assisting you with any questions or issues you may have.