At MOT Juice, we strive to provide you with the best possible experience while using our services. However, we understand that technical issues can sometimes occur, causing inconvenience. In this guide, we will walk you through the steps to resolve common technical issues you might encounter while using MOT Juice’s services. Whether you’re a garage owner, a tester, or an inspector, we’re here to help you get back on track quickly and efficiently.

A stable internet connection is crucial for using MOT Juice effectively. If you encounter issues, start by checking your internet connection. Here are some steps to ensure a stable connection:

• Restart your modem/router.
• Connect to a wired network if possible.
• Ensure no other devices are overloading your network bandwidth.

If you are using MOT Juice through a web browser, clearing your browser’s cache and cookies can resolve many issues. Outdated or corrupted data stored in your browser can cause various problems, such as slow loading times or functionality errors.

For Google Chrome:

• Click on the three vertical dots in the top-right corner.
• Go to “More tools” > “Clear browsing data.”
• Select “Cookies and other site data” and “Cached images and files.”
• Click “Clear data.”

For Mozilla Firefox:

• Click the three horizontal lines in the top-right corner.
• Go to “Options” > “Privacy & Security.”
• Under “Cookies and Site Data,” click “Clear Data.”
• Select both checkboxes and click “Clear.”

Sometimes, browser extensions or add-ons can interfere with the functionality of MOT Juice. Try disabling all browser extensions and restart your browser to see if this resolves the issue. If it does, enable them one by one to identify the problematic extension.

Using an outdated browser can lead to compatibility issues. Ensure your web browser is up to date by checking for updates in your browser’s settings or by visiting the browser’s official website for the latest version.

MOT Juice works best with modern and commonly used web browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Using an unsupported or outdated browser may lead to technical problems.

If you have followed the above steps and are still experiencing technical issues, it’s time to reach out to our dedicated support team for assistance. Here’s how you can contact us:

• If you can, submit a support ticket through your MOT Juice account.
• During our normal working hours, call us on 01293 911 120
• Outside our normal working hours, email our Tech Support team at tech-support@motjuice.co.uk.

Our support team is committed to resolving your technical issues promptly and efficiently.

We understand how crucial it is for you to have a smooth experience while using MOT Juice’s services. By following the troubleshooting steps outlined in this guide, you can often resolve common technical issues on your own. If you ever need additional help, please don’t hesitate to contact our dedicated support team, and we will assist you in getting back on track. Your satisfaction is our priority, and we’re here to ensure you can use MOT Juice’s services seamlessly.